Return Policy
Below, you’ll find answers to our most frequently asked questions about our return policy. If your question isn’t listed, feel free to contact us at info@glytzelimited.store.
Returns & Exchanges
How do I initiate a return or exchange?
We’re sorry that you’re not satisfied with your purchase from Glytze Home Decor. Please contact us at info@glytzelimited.store with your order number and details of the items you’d like to return or exchange, and we’ll take care of the rest.
Help! I can’t find my return slip.
No worries—Glytze packages do not include return slips. Simply email us at info@glytzelimited.store, and we’ll assist you with your return or exchange.
What is your return policy?
- All returns must be initiated within 30 days of receiving your order.
- To process a return or if you’re experiencing difficulties returning within 30 days, please contact info@glytzelimited.store.
- Your order number is required to proceed with a return.
- Refunds will be issued to your original payment method.
- Original shipping fees are non-refundable.
How long does it take to process a return?
Refunds to a credit card typically take 5-10 business days to appear on your statement.
What should I do if I received the wrong item?
If you received a different item than what you ordered, we sincerely apologize! Please contact us at info@glytzelimited.store, and we will ensure you receive the correct product.
What is the return process if I’m not satisfied with my purchase?
Yes, returns are accepted within 30 days of receiving your order. Follow these packing instructions:
- Securely pack the items in a box.
- Affix the shipping label clearly on the address side of the package, ensuring that any previous labels or barcodes are fully covered and do not overlap with the edges.
- Use the specified return address and ensure that the correct postage is applied.
- Drop off the package at your nearest post office or courier of choice.
If you did not receive a return label, please email us at info@glytzelimited.store.
Important! If you received a defective product, please contact us before returning your order at info@glytzelimited.store. We will assist you with the return process and offer an appropriate solution.
NOTE:
If your purchase was not made through www.Glytze.com, the return policy of the respective store where you purchased the item applies.
Need Help?
If you have any questions, comments, or concerns regarding this return policy, please contact us via email at info@glytzelimited.store or through our contact form.
Contact Information – GLYTZE LIMITED
📍 Company Address:
Rm 4, 16/F, Ho King Comm, Centre, 2-16 Fayuen Street, Mong Kok, Hong Kong, HK, HK 000000, HK
📧 Email: info@glytzelimited.store
For any inquiries, assistance, or support, feel free to contact us via email. We will respond as soon as possible